Physical Products

Physical product orders made through the link on my website are fulfilled by an external third-party, called Teemill.

My reasons for working with them are:

• Items are only produced as and when they are needed. This allows me to keep my costs as low as possible and avoids waste.

• Teemill sources and uses materials in a way that aligns with my brand values around sustainability.

• I have personally ordered and used all the items that I sell in my shop and have been delighted by the quality and finish.

Please follow the links below to find out more about shipping options and returns through Teemill:

https://katie-walden-illustration.teemill.com/help/group/delivery

https://katie-walden-illustration.teemill.com/help/how-do-i-return-my-order/

Digital Products

Your files will be available to download once payment is confirmed. Unfortunately, I am unable to offer refunds or exchanges on digital products. However, if you have any queries about your order, please don’t hesitate to get in touch at hello@katiewaldenillustration.com.